Privacy policy

Last updated: 13 October 2026

Strud Property Pty Ltd (ABN 53 654 977 894) trades as STRUD Property. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with, and how you can access or correct it.

Who we are

STRUD Property is a real estate agency with offices in Brookwater and on the Gold Coast.

• Head office: Unit 9, 22 Magnolia Drive, Brookwater QLD 4300
• Gold Coast office: Shop 16A, 155 Nineteenth Avenue, Elanora QLD 4221
• Phone: 07 3492 9191
• Email: info@strudproperty.com.au

What we collect

We only collect what we need to help you buy, sell, rent or manage property. Depending on how you deal with us, this can include:

• your name, email address, phone number and postal or residential address
• details of a property you own, want to sell, lease or buy, and what you’re looking for
• offers you make on a property, including purchase price, deposit, settlement terms and conditions
• your solicitor or conveyancer’s details, and those of any co-buyer you name
• whether you have finance pre-approval
• identification documents where the law requires us to verify who you are
• for tenants and landlords, the information needed to assess a rental application or manage a property
• records of our conversations, inspections and appraisals
• feedback and reviews you choose to give us

If you give us information about another person, such as a co-buyer, please make sure they know you’ve done so and that they can read this policy.

How we collect it

We collect personal information when you:

• fill in a form on our website, such as an enquiry, appraisal request or offer form
• call, email, message or meet us
• attend an open home or inspection
• apply to rent a property or engage us to sell or manage one
• receive information from a real estate portal, such as realestate.com.au or Domain, when you enquire about a listing there

Where it’s lawful and practical, you can deal with us without identifying yourself, for example by asking a general question. We can’t act on an offer, appraisal or rental application without your details.

Why we use it

We use your personal information to:

• respond to your enquiry and put you in touch with the right agent
• appraise, market, sell, lease or manage property
• present your offer to the seller or landlord and progress a sale or tenancy
• arrange inspections and keep you informed about properties you’re interested in
• meet our legal obligations, including under the Property Occupations Act 2014 (Qld) and record keeping laws
• improve our service, including asking for a review after a sale or lease
• send you property news and market updates, if you haven’t opted out

Marketing

We may send you information about properties, market activity and our services. You can opt out at any time by using the unsubscribe link in any email, replying STOP to a text, or contacting us. We don’t sell your personal information.

Who we share it with

We share personal information only as needed for the purposes above, including with:

• the seller or landlord, when you make an offer or apply for a property
• solicitors, conveyancers, lenders and other parties to a sale or tenancy
• our service providers, including our customer relationship management system (Rex), website hosting, email and IT providers
• real estate portals and review platforms, such as realestate.com.au, Domain, Google and RateMyAgent
• tradespeople and contractors, where needed to manage a property
• government bodies, regulators and courts, where the law requires or allows it

Some of our service providers may store or process information outside Australia. Where that happens, we take reasonable steps to make sure your information is protected to the standard of the Australian Privacy Principles.

Our website

When you visit our website, our hosting and website software may record technical information such as your IP address, browser type and the pages you view. We use this to run and secure the site. Our website includes embedded content, such as Google Maps, which may set its own cookies under that provider’s privacy policy. You can control cookies through your browser settings.

Forms on our website send your details to our team by email and store a copy of the submission so we can follow up.

Keeping it secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls on our systems and limiting access to staff who need it. When we no longer need information and aren’t required to keep it, we destroy or de-identify it.

Accessing and correcting your information

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details above. We’ll respond within a reasonable time, usually 30 days. If we refuse a request, we’ll tell you why.

Complaints

If you think we’ve mishandled your personal information, please contact us first so we can put it right. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version is always on our website.